Hello! After many months (years?!) of prep, Megan Miller and I are here to announce the evolution of Practical Service Design into… 🔥➡️ Practical by Design ⬅️🔥 ✅ Bigger mission ✅ Bigger content ✅ Bigger goals! 📣 “Practical by Design presents a new practical way of working, developed on the job from real-world challenges with the aim to transform our work, our careers, our organizations, and our customer’s success. We want to enable you to make bigger impact — faster! — to address the unprecedented challenges we are facing in today’s world.” 📣

A new year is upon us, and the nature of the “Future of Work” keeps evolving. …

In June of 2022, MURAL set off on an adventure in creating virtual worlds of collaboration, connection, and creativity in the Horizon Worlds platform with a 2-week public collaborative “games for work” jam. At its core, MURAL is a company whose mission is to connect people with each other, with their inner creativity, and to facilitate collaboration so that the great, wonderful, and hopeful ideas people have make it into the world. …

In one week, I am launching the first 2 episodes of my audio book and podcast serial, The Dauntless Gambit! …

the tl;dr = I am announcing the launch of a creative project that has been in the works for quite some time, and is now ready! I present to you… The Dauntless Gambit is a sci-fi espionage action-drama written as a novel and being released as a FREE serial! Starting…

No grid is perfect. Some grids are useful. A long time ago, in a galaxy far far away, I wrote 3 articles on Bootstrap. They have amassed a staggering 1.5 million page views. 😮 I wrote them after hanging out in the Bootstrap IRC channel for a few weeks, and…

It’s been 2 years since we started blogging on #design and #servicedesign, Megan Erin Miller and I. A lot has changed in service design, and also in the Medium publishing platform. Having said that, I wanted to put together a list of our top 15 post, all free for those…

How do you predict, and then shape, the behavior of a population? Or better, how do you design for something that is the collection of countless touchpoints or “products” that are interlinked, each with their own vastly different user-experience. Service design is singularly centered on the human experience. We call…

Remember, this is *design* led, not designer led. There’s nothing that says a culture has to be led by, or even contain, designers for this to work. I didn’t invent these keys; quite the opposite. They were taught to me over many, many years in successful, and unsuccessful, companies. …